We accept MasterCard and Visa credit cards. Michigan residents must pay a 6% sales tax for merchandise purchases. Sales tax does not apply to residents of other states.

Shipping Information:

Confirmations and/or tickets will be mailed out within 5 business days. All tickets are subject to a $1.50 per order shipping and handling fee. Donations and memberships are exempt from the shipping and handling fee.

Merchandise will be shipped according to shipping method selected during checkout. All orders will be shipped via UPS ground. Your shipping options are:

• Standard delivery (4-7 business days) • 2-Day delivery (1-2 business days)

Please provide a home or business address to which we will ship your order. We are unable to ship to a P.O. Box. Upon completing your order, you will receive an e-mail confirmation that your order has been received. Please allow 1-2 business days to process, package and ship your order. When your order has been shipped, you will receive shipping information telling you when you can expect your order to arrive.

In the rare event that an item is out-of-stock or if we expect a shipping delay, we will notify you. In addition to your address, please provide us with a home telephone number or e-mail address where we can contact you.

Refund, Returns and Cancellation Policies:

There are no refunds or returns for program/event registrations. We guarantee your satisfaction with our products and service.

In-Store: Any return or exchange must be completed within 14 days of purchase. A dated receipt is required for all returns or exchanges. The products that you return must be unused and unopened. Videos, CDs, and DVDs must still be sealed in their original packaging. All clearance, holiday, and seasonal merchandise are not returnable. If the item you purchased is defective or damaged prior to purchase, please notify us within 7 days, so that we may exchange your item. Customers seeking a refund for purchases made with credit cards will be issued a check. Cash and check payments will receive the option of choosing between a cash refund or store credit.

Online Store: The above return policy also applies to Online Store transactions. In addition, a 25% restocking fee will be subtracted from the refund unless the product was defective. All returns must be re-shipped via a carrier that provides a tracking service (i.e. UPS). A Return Authorization must be provided in advance by the museum staff prior to shipping the item. Please contact us at museumstore@detroithistorical.org or call us at (313) 833-4142 (office line) to assist you with this process. Once you receive a Return Authorization number, please write it on your return shipping label. We are not responsible for shipping and handling fees of return items.